Training Course: Coaching and Mentoring Skills

Course objectives	Delegates will go away with the following skills: Understanding of coaching Coaching techniques Ability to develop people through coaching Understand the role of the coach Understand the role of the mentor Develop skills Framework for meetings
Topics	What is coaching? Creating the right environment The coaching process and models Active listening skills Question techniques Giving feedback Practice Definitions of mentoring The mentoring lifecycle Dealing with sensitive issues Managing the mentoring relationship Confidentiality First meeting Ending the relationship SMART action planning
Delivery	Trainer presentation, group discussion and practice